Yes they said I received my refund but I have not. They said they sent it to my bank on 27 April 2022 for direct depoisit.. I checked to make sure the routing number is correct. They sent me this information on Tuesday 28 June 2022
If you used the Processing Service then your refund went through the 3rd party bank, SBTPG. Maybe your refund is hung up there. It might have been put on a Green Dot money card. I'm not sure how that works. But there are lots of posts and complaints about refunds being held up at SBTPG.
how did you pay your fees to Turbo Tax?
1) if you paid with a credit card/ debit card, then the refund would go from, the IRS directly to you Bank
2) if you requested that the fees be netted out of the refund (and you pay an addition fee for this service), then IRS sends the refund to Green Dot Bank / SPTPG where they take out the fees due to Turbo Tax and THEN they pass on the remaining refund to your Bank.
in neither case does Turbo Tax get involved with the refund.
What @VolvoGirl is trying to understand is which path did you take? #1 or #2?