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My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

I no longer have the card and never activated so my info isn’t in the system when I request lost/stolen

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5 Replies
ReginaM
Expert Alumni

My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account. These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.


We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards. However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018. If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

  • I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do. If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
  • I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly. We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.

 

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bb50
New Member

My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

According to the IRS my check was sent to the debit card I no longer have.  How can I correct this so it goes directly to my bank account?

MayaD
Expert Alumni

My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

If you no longer have access to your Turbo Visa Debit Card but you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account Turbo debit card. If you don’t know your account login information, call 888-285-4169 for assistance.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

When I call TurboTax card to get a replacement card they say my information is invalid. However my stimulus check was deposited to my TurboTax accounts. So how do I go about getting TurboTax release my stimulus back to the IRS? Or how do I go about getting a replacement card?

My stimulus check was sent to my 2018 TurboTax card that I no longer have and don’t know the 16 digit number on the front to get replacement and I never activated so card holder services says m

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

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