You'll need to sign in or create an account to connect with an expert.
Are you using the Desktop program?
Your tax return file ends in .tax2019. Search your computer for it. Check the Recycle Bin or Trash. Check in One Drive, etc. it should be in your Documents then in the Turbo Tax folder. Check your backups.
If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2019". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.
Find your Tax file in Windows
If you were using the CD/dowload product installed on your computer to prepare your tax return, there is no way to retrieve an unsaved return that was lost due to a shut down before saving. You are urged to save your return frequently when using the program installed on your computer.
This didn't work and I was sure I had saved it while preparing it. But its gone and I have to begin again.
I appreciate you trying to help. Have a great week and stay safe.
Kind regards
Helen
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
pbSadTaxTayer
New Member
sla12345
Returning Member
veesss
New Member
dnhess1
New Member
paddykk84
New Member