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E Morales
New Member

My refund keeps getting rejected

 
4 Replies
JeanneLO
Intuit Alumni

My refund keeps getting rejected

What error code are you receiving?

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/e-file/help/when-a-tax-return-can-t-be-e-filed-no-matter-what-you-...

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shy11
New Member

My refund keeps getting rejected

I am unable to file my 2019 return. It says my 2018 AGI is inaccurate but i filed my 2018 returns on turbotax and it says my AGI is correct. I am having troubles with both the IRS and SSA. I need to get my taxes filed, please help.

shy11
New Member

My refund keeps getting rejected

REJ001 for state and IND-031-04 for federal.

CatinaT1
Expert Alumni

My refund keeps getting rejected

You can find your 2018 Adjusted Gross Income (AGI) by:

 

  • Looking at line 7 on page 2 of your 2018 Form 1040; or
  • You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript 

Check these items as well to ensure you have the correct number.  If you:

  • Filed late last year after mid-November or your return was processed after that time—try entering 0.
  • Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
  • Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
  • Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

 

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

 

This article will give you instruction on how to print and mail your return.

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