My refund has not moved at all since filing. My transcript and all other IRS info still has my old address. What is going on?!

[Logansmom318]

I'm on hold for an IRS agent, but I'm not happy that my tax preparer has  not had any contact with me about this issue. I've not received any letters, my IRS account doesn't show any letters being mailed to me. I see no errors, I have looked at my transcripts and they have no record of my 2020 return. What is the deal????

[SweetieJean]

Once your return has been filed and accepted, TT receives no further information from the IRS.  

You mentioned a tax preparer.  Did someone at TT assist you in doing your return?

The IRS is seriously backlogged, in part because of all the extra filings for just the stimulus.  In fact, they are still processing several million 2019 filings backlogged from the COVID shutdown  Their phones are also overwhelmed.  Lots of folks are in the same boat, so all you can do is wait.

[xmasbaby0]

FROM THE IRS:

https://www.irs.gov/refunds

Please note that the IRS says its own system is lagging and you do not need to call the IRS about your refund.

Sadly, the IRS refund site is behaving erratically and is not always reliable this year.   TurboTax has no control over this and cannot find out anything about your refund for you.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; and they received over 35 million e-files when e-filing opened for 2020 returns.

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 If accepted, they try to process it within three weeks but it can be longer.  if you have earned income credit or additional child tax credit, it will be at least the end of February before you see your refund, due to the PATH act that requires that they hold your refund longer.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

https://www.irs.gov/taxtopics/tc152

https://www.irs.gov/individuals/refund-timing