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winsonhe
New Member

My mother still not got a refund back,but on turbotax she had Billing notice

my mother still not got a refund back,but on turbotax she had Billing notice'
3 Replies
VolvoGirl
Level 15

My mother still not got a refund back,but on turbotax she had Billing notice

She got an email to pay the Turbo Tax fees?  Were they supposed to come out of her refund?

 

Sounds like the IRS is taking too long to send your refund or reduced it.  See What if the IRS reduces your refund or delays it.

https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

 

Then when the IRS does send your refund they won't take the fees out again.

 

And, Why you got charged,

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

You should have received about 4 emails asking for the fees.  If you don't pay they will debit your account.  You had to agree to it.

 

 

winsonhe
New Member

My mother still not got a refund back,but on turbotax she had Billing notice

The email what she got is a “Automatic debit“ email.Also me and my mother tax refund cannot find any information on the IRS ,“We cannot provide any information about your refund.”

VolvoGirl
Level 15

My mother still not got a refund back,but on turbotax she had Billing notice

The IRS is taking a long time to pay refunds.  They are very behind.  More people are filing returns this year to claim the Stimulus checks.  So you have to keep waiting.  The Refund Lookup page is delayed.   But you still need to pay the Turbo Tax fees.  

 

When will you get your IRS refund
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/00/25589


IRS Refund FAQ
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

 

 

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