Lost TurboTax prepaid card

[carlyfeke13]

My stimulus check was deposited into my TurboTax prepaid card that I don’t have anymore. Can I get a new card issued?

[ReginaM]

Yes you can, if you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account here:  TurboTax Debit Card Report Lost or Stolen.  You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

[carlyfeke13]

Thank you for your reply! I’m having trouble logging into the prepaid card part of TurboTax. When I click “forgot password” it ask for my card number, which I don’t have because it’s lost. I have a account and routing number but I don’t have that card information saved anywhere. 

[KurtL1]

If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account go to: TurboCard Lost.

If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic they may experience some delays on the site or phone line.

[JS2451]

What if you don't remember the card number or the ccv?

[Laharrison97]

I lost my debit card 

[xmasbaby0]

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[Anonymous]

i need a new card and dont have my old phone number

[JohnB5677]

If you no longer have access to your Turbo Visa Debit Card, don’t worry.  You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen.

Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days.

@Anonymous

[DebracZ7]

I need new card

[DianeW777]

Per @ReginaM  & @xmasbaby0 If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account here:  TurboTax Debit Card Report Lost or Stolen.  You will not be charged for a replacement card or check; standard fees will be waived or refunded to you. 

For help with your pre-paid Turbo Visa Debit Card:

Call  (888) 285-4169

Don't have a card and other FAQs

Other information can be found at these links:

• IRS Recovery Rebate Credit
• How can I check on my second stimulus payment?

[ray72]

stimulus check was put on a card that has been cancelled.Need a card replacement mailed so I can get check

[MaryM428]

You need to contact the Green Dot Bank.

[Anonymous]

i called turbo tax and gave them my routing and account number to my go 2 card and they said that is where my funds would go please take care of this thankyou

[brianarsenault1986]

It is absolutely ridiculous that this company expects people to just wait weeks for then to send a **bleep**ing card in order to access thier money. That's candyland **bleep**. It's illegal to hold someone's money without making sure they have the ability to access it. I'm going to file a lawsuit. **bleep**in pieces of **bleep**. Jokes.