Late refund from TT w/o reasonable explanation

[Rainy3847]

Anyone else not getting a reasonable explanation as to why IRS transcripts show as 846 refund issued but TT not posting deposit? 
Everything on my transcript shows as it did last year when I received my direct deposit from IRS to Chime. This year, I even filed earlier and still not deposited yet. 
Seems very odd that TT doesn’t have access to transcripts when other tax preparers do. 
Customer service has gone down hill since I started using TT 8 years ago. Won’t be using it again. 

[CatinaT1]

If you used "Pay with Refund": 

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

• Website: SBTPG Support