A tax return is the Form 1040 that you send to the IRS to show the IRS how much income you received and how much tax was withheld from that income. A tax refund is the amount you get back if you had more than enough tax withheld. If you do not ever receive a tax refund then you must not be having more tax withheld than your tax liability--or amount owed. If you kind of break even---and do not owe and do not get a refund -- then you have not given the government an interest free loan all year to get back as a refund. Or --- Do you end up owing tax due every year?
We cannot see your account or your information. We do not know if you have W-2 income or self-employment income. Provide some details about your income and about the tax that is being withheld from that income during the year. But do not include any personal information like your SSN or email address, etc.
https://turbotax.intuit.com/tax-tips/tax-payments/video-why-would-i-owe-federal-taxes/L3VXudPiN
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