turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

It will not let me choose a refund method for my state check am i missing something.

Im at the part to choose direct deposit or paper check but there is no next button to move forward. only the back button to make me choose all over again..

 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
MichelleLO
Expert Alumni

It will not let me choose a refund method for my state check am i missing something.

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa. 

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

It will not let me choose a refund method for my state check am i missing something.

nope tried 3 different browsers .. and never got a call back :(

 

EbonyL122824
Expert Alumni

It will not let me choose a refund method for my state check am i missing something.

To confirm, have you already cleared your cache and cookies and contacted Customer Support?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question