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It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

 
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10 Replies

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

Which refund have you received?   We can tell you how to check on the one you haven't received.

You also didn't finish your question above.

 

The IRS opened for return processing 5 months ago, near the end of January.    If you filed in January, I suspect it is your Federal refund that you have not yet received, since there are known delays from that time period for many people who filed early when the IRS just opened for the year.    But you need to tell us "which" refund so we don't have to guess.

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

Did you efile?  Was the missing one Accepted?  Double check your efile status here https://turbotax.intuit.com/tax-tools/efile-status-lookup

 

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

I received my federal only and received something in the mail to clarify a few things but that way possibly 2 months after I originally filed

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

Both were accepted

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

You wrote:   "I received my federal only and received something in the mail to clarify a few things but that way possibly 2 months after I originally file."

and

"Both were accepted."

 

If you haven't received a state refund you are due, you'll need to contact the state tax agency to ask them about the delay.    Your state may also have a state taxpayer advocate office (it might be named differently) who can assist you if you don't get good info/results from the state tax agency.

 

FAQ:  How do I contact my state Dept of Revenue?
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

 

 

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

I filed January 28th 2020, it is now july 29th and still no refund!!! 

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

It's been 6 months for me and haven't recieved my federal, but I did get a stimulus thank god for that!! But I need my money!!! Anybody else in the same boat as me ☹☹☹

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be


@So_overit  wrote:

It's been 6 months for me and haven't recieved my federal, but I did get a stimulus thank god for that!! But I need my money!!! Anybody else in the same boat as me ☹☹☹


Many people are in this situation.  There have even been news articles about it.   I'll tell you a way to reach an IRS agent (if you're lucky), and also how to reach the IRS Taxpayer Advocate Service.

 

Here are some things to do first, which you may have already done.  If you efiled, you should double-check to be sure the return was efiled successfully and accepted.  If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

 

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds


NOTE: When using that tool, be sure to enter the correct SSN and filing status.  Use only the Federal refund amount, and not any total refund amount that includes a state refund.  The amount to use is on your Federal Form 1040, Line 21a.

 

If the IRS tool says it is still being processed, here's how to reach the IRS, but it may not be easy.  Part of it is luck.  Due to the Coronavirus, some of the IRS call centers are closed, some are operating with reduced personnel, some are gradually opening back up.  Some users have been reporting that they have finally reached someone.   Here is the normal method to reach a live IRS agent when they are operating smoothly, and I'll also tell you below how to reach the IRS Taxpayer Advocate Service.

 

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area.   They are still taking phone calls in most states.  They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to the IRS.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

Chutavia
New Member

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

I haven't received my federal refund. I filed them at the end of January and only received my state return. How long is the process after it's been 6 months since I've filed.

It’s been about 6 months since I filed my taxes with TurboTax after years of use, this is the first time I’ve only gotten one refund and not the second. I’ve reached out but have not be

@Chutavia

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

 

OR——if you filed by mail, expect a long wait.   It is taking the very backlogged IRS six to nine months to process mailed returns.   Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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