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Once your returns have been accepted, only the IRS & State can tell you when you will receive your refund. TurboTax does not get any information regarding your return or refund.
The States differ when they issue refunds.
You can check the IRS website Where's My Refund for your Federal information?
If you have a State refund, click on the following link, then click on your State
https://ttlc.intuit.com/community/refund-status/help
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From the IRS:
It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?
Some tax returns take longer to process than others for many reasons, including when a return:
We will contact you by mail when we need more information to process your return.
You can also contact the IRS about your refund if it has been over 21 days (business days) since your return has been accepted.
The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.
Once your returns have been accepted, only the IRS & State can tell you when you will receive your refund. TurboTax does not get any information regarding your return or refund.
The States differ when they issue refunds.
You can check the IRS website Where's My Refund for your Federal information?
If you have a State refund, click on the following link, then click on your State
https://ttlc.intuit.com/community/refund-status/help
--------------------------
From the IRS:
It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?
Some tax returns take longer to process than others for many reasons, including when a return:
We will contact you by mail when we need more information to process your return.
You can also contact the IRS about your refund if it has been over 21 days (business days) since your return has been accepted.
The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.
Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.
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