Issue with SBTPG

[longhorn8847]

Yup and many others I believe. I created Reddit post and there are at least 10 people there with same issue.

[Mozzy_1]

I've been on reddit and commenting. I'm mvp_mozzy1 maybe I missed your post. What's your username? 

[longhorn8847]

longhorn8847 like here!

[Mozzy_1]

I'm going to check it out, I really don't want to have issues but who truly knows.

[Kenny H]

I can confirm that sending them an email does absolutely nothing!!! 

I've emailed twice and I opened a help ticket. Got one response on a help ticket a week ago - haven't heard anything since.

Not looking good for Turbo Tax next year after using them for 8 years.

[Kenny H]

This is a terrible answer. 

[Mozzy_1]

I have edited it to appease your sensitivities. My apologies 😌

[SForrestLO]

Please see this link to contact SBTPG.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[0Kathryn0]

We’ve all tried their contact information. It doesn’t work. Minimum hold time is 2 to 4 hours. And that’s if you don’t get hung up on before that and have to restart the entire process. They absolutely do not reply to email or tickets. And they could care less about missing refunds. 

[Kenny H]

After a full two months I finally received my check. 

turbo tax Facebook team was super helpful after a bumpy start.

SBTPG is a terrible company though. 

on March 10th I was told it would be sent Friday March 11th and to wait 7-10 business days which would conclude on March 24. 

on March 22 they said give it until March 25th. 

on March 29rh I was ensured they reissued a check and would be sending it fed ex overnight. They even sent a tracking number. 

when looking at their tracking number it showed that they had only created the label and never actually sent anything. 

im assuming they did that to buy some extra time because on April 2nd a check finally arrived. 

now here’s the thing…. The check was dated March 15th… 5 days after they said they would send it the next day …..

and the envelope was post marked on March 23rd. 

simply amazing how a company can tell so many lies that are easily to be caught. I am happy I have received my funds, but it never should’ve taken this long 

[TBENN1124]

This has to be the absolute worst tax year! I've waited over two months to finally get a DDD from the IRS. I was expecting my refund on 4/6. I opted to have preparation fees taken out of my refund. I called SBTPG on 4/6 and 4/7 when I didn't receive it and have spent close to (6) hours on the phone either on hold or being hung up on. SBTPG states that they haven't received my refund and blames the IRS. I called the IRS today, 4/11, and they have documentation that the refund was sent to and back by Green Dot Bank (SBTPG). So now, I'm forced to wait another 4-5 weeks for a paper check. Only problem is that I'm moving and needed my $12k return for my move. Oh, and the IRS doesn't forward mail. This is all a nightmare. I've read countless horror stories of many in the same situation. The commonality is SBTPG and Turbo Tax. I will never use TT again!! Last year, their was issues but at least something was done to rectify the situation. This year, TT plays the blame game between SBTPG and the IRS. When I called TT support last week, I asked how the accounts are set-up when you get the fees taken out. The representative had no idea and just reads off a script. This is criminal and I plan to file a report with the Better Business Bureau as well. TT has lost a customer! The amount of time that I have spent on the phone, I wish I would have just paid the fees. What you sell as a convenience is nothing but a hassle. I'm at my wits end with all of this! 

[TBENN1124]

@0Kathryn0 , same issue! I was told that I have to wait for a paper check today from the IRS. My refund in excess of $12k was sent to a Green Dot Bank account which is SBTPG. I opted to get the preparation fees taken out. I have spent at least 8 hours on the phone. I was expecting my refund on 4/6 and nothing. When I called on 4/6, it was still unknown/unfunded. Same on 4/7 but this time told to call back on Monday, 4/11 because they send out refunds in batches (Wednesday and Friday). Still unknown/unfunded. They tell me to call the IRS. I sat on the phone another 2 hours. I was told today that it was sent and then rejected by them which in turn made it's way back to the IRS. I have screenshots of WMR stages (4-6 refund approved with date and amount provided; 4-7 refund sent with date and amount provided; 4/11 take action with a reference number, phone number and extension). Transcripts must have updated on Friday and show refund canceled now. This is absolutely ridiculous! 

I cannot wait another 4-5 weeks. I've already waited over 8 weeks. I filed 2/3.  I have to move and needed this money. To add insult to injury, the IRS doesn't forward checks so I'm basically screwed again! This crap bank won't even acknowledge what the heck is happening and keep playing dumb and/or blaming the IRS. No one is taking responsibility or being accountable. I will never ever use TT again and I'm also filing with the BBB. I have sent multiple emails and support tickets to SBTPG with no response. TT is no better. The agents repeat the same script or know nothing! 

[Totally_unexceptalbe80]

This SBTPG IS GARBAGE STINKIN LEAKY GARBAGE SAID MY REFUND WAS SENT 05/11/22 A MONTH LATER BANK ASK FOR ACH TRACE # 2 HOURS ON HOLD THEY TELL ME TO CALL BACK MONDAY THEY DONT HAVE IT YET????????NOW  WAS ON HOLD ANOTHER 3 HOURS GOT HUNG UP ON  TODAY REPEATED THAT PROCESS TWICE NOW SAME OUTCOME THIS WOULD BE MY 2020 TAX RETURN TO TOP OFF THIS CAKE OF SHOT I NEED MY **bleep** MONEY [removed]