@0Kathryn0 , same issue! I was told that I have to wait for a paper check today from the IRS. My refund in excess of $12k was sent to a Green Dot Bank account which is SBTPG. I opted to get the preparation fees taken out. I have spent at least 8 hours on the phone. I was expecting my refund on 4/6 and nothing. When I called on 4/6, it was still unknown/unfunded. Same on 4/7 but this time told to call back on Monday, 4/11 because they send out refunds in batches (Wednesday and Friday). Still unknown/unfunded. They tell me to call the IRS. I sat on the phone another 2 hours. I was told today that it was sent and then rejected by them which in turn made it's way back to the IRS. I have screenshots of WMR stages (4-6 refund approved with date and amount provided; 4-7 refund sent with date and amount provided; 4/11 take action with a reference number, phone number and extension). Transcripts must have updated on Friday and show refund canceled now. This is absolutely ridiculous!
I cannot wait another 4-5 weeks. I've already waited over 8 weeks. I filed 2/3. I have to move and needed this money. To add insult to injury, the IRS doesn't forward checks so I'm basically screwed again! This crap bank won't even acknowledge what the heck is happening and keep playing dumb and/or blaming the IRS. No one is taking responsibility or being accountable. I will never ever use TT again and I'm also filing with the BBB. I have sent multiple emails and support tickets to SBTPG with no response. TT is no better. The agents repeat the same script or know nothing!
