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cartisha-ballard
New Member

Is anyone’s Turbo Card app not working?

 
10 Replies
CarissaM
Employee TurboTax Specialist

Is anyone’s Turbo Card app not working?

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

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Tommyrell
New Member

Is anyone’s Turbo Card app not working?

Mines not working either. I called custom service but didn't get a answer. 

Tommyrell
New Member

Is anyone’s Turbo Card app not working?

Customer service not answering any calls..

TerukoL
Employee TurboTax Specialist

Is anyone’s Turbo Card app not working?

Please try and call again later. Lines may be very busy right now with people checking to see if their stimulus check has been deposited on their Turbo Card. Call (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

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Ralong886
New Member

Is anyone’s Turbo Card app not working?

That number isn’t even working right now either. Can’t log in online can’t log in on app and the customer service number isn’t even working. No ring. Just says call failed. 

Tamzez
Level 1

Is anyone’s Turbo Card app not working?

The app has not been working for a couple of days! I tried to call as well but hangs up because of “unprecedented amount of calls”. I want to get a hold of someone!

Keithcharb85
New Member

Is anyone’s Turbo Card app not working?

This bs  i cant call use app

MayaD
Employee Tax Expert

Is anyone’s Turbo Card app not working?

Due to unprecedented traffic you may experience some delays on the site or phone line. You can check the status of your payment through the IRS Get my Payment site.

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Tamzez
Level 1

Is anyone’s Turbo Card app not working?

Why is the app not working? I have money in my account and I’m feeling really nervous about not being able to get into it! This is what I get when I try to login 

D2B6E22C-AA3B-4737-8E37-9A672D5547E3.png

 

KatrinaLO
Employee TurboTax Specialist

Is anyone’s Turbo Card app not working?

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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