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The bank account information in Get My Payment came from one of the following sources:
At some point, this IRS FAQ may come into play. We do not know when.
This IRS FAQ My payment was mailed but my post office was unable to deliver it. states:
Once we receive your payment back, you may be able to provide your bank account information in Get My Payment to have your payment reissued as a direct deposit.
If this is the case, then Get My Payment will show “Need More Information,” usually two to three weeks after the payment is issued. At this point, you can enter a routing and account number for your bank account, prepaid debit card or alternative financial product that has a routing and account number associated with it.
If you do not provide account information, your payment will be reissued when we receive an updated address.
Follow the by the TurboTax COVID Tax Center and the IRS Economic Impact Payment Information Center as further updates are issued.
I’ve been trying to explain for a week now, the number that the irs has is 1. Not the number on non of my tax returns 2. Is not the number that I put when I updated my account in January and 3. I never used that account number in my life. All I’m trying to do is contact a real person to find out if this is an isolated incident or something else that I have to address.
Please see the below link for finding assistance with your stimulus payment:
Get My Payment Frequently Asked Questions
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