IRS claims to have sent refund via direct deposit but i haven’t received it. I’ve verified they have the correct information. What can I do?

[bberardini]

Trying to call them is impossible because they won’t let you get to a live representative when you all about refunds.

[xmasbaby0]

When does the IRS refund site say the refund was issued?   Have you allowed the 5 days they say to wait for the deposit to post to your account?

FROM THE IRS WHERE’S MY REFUND SITE:

https://www.irs.gov/wheres-my-refund

How it works

Where's My Refund shows your refund status:

• Return Received – We received your return and are processing it.
• Refund Approved – We approved your refund and are preparing to issue it by the date shown.
• Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.

[bberardini]

April 16. Believe me, I’ve done everything I can do.  As of today I submitted a written Refund Trace form to the IRS which you have to mail, because they won’t accept an online filing. So now they’re going to take forever to respond, holding my funds for the next few months.  I was hoping TurboTax could do something to expedite that. 

[xmasbaby0]

@bberardini TurboTax gets no information from the IRS after you file your tax return and cannot do anything whatsoever to expedite issuing of your refund or trace it if it went astray.   This is a matter you have to sort out with the IRS.

You can actually fax the Form 3911 instead of mailing it in an envelope:

https://www.irs.gov/forms-pubs/about-form-3911

https://www.irs.gov/forms-pubs/about-form-3911-taxpayer-statement-regarding-refund

https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0