If you paid to e-file a state return and had to mail it in, you will need to speak to an agent.
This FAQ will provide you the steps to contact an agent.
I could not e-file my state or federal taxes. I'm sure because it's because of my federal 1040 has a missing W2 and needed amending. They have never told me. I caught the mistake early, fixed it and waited. I mailed the amended in because the IRS never acknowledged it. On 7/7 I resubmitted a proper amended Federal form again. Can I get a refund on my e-file? I was unable to use it? That's my question.
If you used the online version, there were no additional fees for e-filing your returns. The price paid was for the forms.
If you used a downloaded version of the software, please contact us using the link below.
You can let the agent know what happened and they will be able to assist you.
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