To be fair, TurboTax really should find a better and more user-friendly way to do this. TurboTax makes it easy to take our money to file for state taxes, promising its advantages, and then makes us go to a lot of trouble and time to get our money back when TurboTax can't deliver. There's a problem here that deserves attention for the sake of the customers who both paid and trusted TurboTax's word.
