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Call them. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
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Thank you for your reply, but I have already called that number and was only assisted by an automated system assistant. There was no option to speak to a live person. When I stated "auto-debit" all I got in return was a list of explanations that matched exactly what the original email I received from them stated. I just want clarification that if my Refund from the IRS is processed before July 15 that Turbotax will not doule-charge me by deducting service charges from my debit card as they said they would in their Jun 22nd email to me.
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