If turbo tax makes a simple error on my return, shouldn’t they refund my fee?

[jrockne1961]

My return was subject to tax on social security and turbo tax listed it as zero thereby understating my income by$35000 . How stupid. I will have to think hard about using TurboTax next year if I don’t get a refund of this years fee.

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?

[taxlady28]

File a claim under the 100% accuracy guarantee.  If the investigation shows that TurboTax caused the error, then any late fees or penalties will be reimbursed.

How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Exp...

[ThomasM125]

It would be helpful to determine why the income was not listed as taxable. Can you clarify better the circumstances that led you to the conclusion that it was TurboTax's fault?