If my tax refund already hit my prepaid card but i never received my turbo tax prepaid card and i requested to be sent a new one will my refund automatically transfer?

[lovell1951]

The card that the IRS gave the info to finally arrived on the same day as the card I ordered. BOTH HAVE NO FUNDS. Called Green Dot & they requested a trace number before would research any further. Called the IRS for a trace number. They had no idea what this was. They stated that they will send me a letter for me to complete saying I never received my funds & maybe it will have a trace number,  but they are not sure. The letter can take up to 6 wks, because it is computer generated. From all this run around, looks like it will be time to file my 2018 taxes before this is resolved. Never, ever will use the Green Dot card system again. I will request the IRS mail me a paper check. Even at snail mail, it would have gotten here by now. I am beyond frustrated, annoyed, pissed, angry, mad to name a few of my emotions. I will update more as I get more info.

[gregw0121]

WORST SERVICE EVER. I WILL NEVER USE THIS AGAIN!! THEY HOLD YOUR MONEY HOSTAGE. MY MONEY WAS SENT TO A CARD THAT THEY NEVER SENT ME AND WON'T LET ME TALK TO SOMEONE ABOUT IT. SOMEYHING IS UP THIS YEAR. THE SAME THING HAPPENED TO MY FIANCE. NO CUSTOMER SERVICE WHATSOEVER SO THEY MAKE SURE IT CAN'T BE FIXED. IT'S ALMOST LIKE THEY DON'T HAVE THE MONEY TO GIVE PEOPLE. I'M YHIMKINH ABPUT REPORTING THEM TO THE B.B.B.

[abrobertson16-]

Running into the same problem

[abrobertson16-]

Have u ever got ahold of someone I'm panicking

[km04232018]

Same issue. I'm so upset. I have no idea what to do.

[rkupfner00]

This is a crock of crap. My refund said it has been sent to the card but I have yet to get the card in the mail. I filed in late March. I tried requesting a new one but it's just a crappy automated messenger. They require your social and birth date (no problem there) and then they ask for the last 4 digits of your card. That's where the problem starts. I never got my card so I don't know what the last 4 digits are. After that it hangs up on you

[rrosemulligan]

So I had one problem after another  with this company. Very unorganized and not ready to deal with customers. I also did not receive my first card. First of all the app is a joke. It is not user friendly and made me very frustrated! You HAVE to download the app to try and check the status of your card, but you can't even register your account without your card number! HELLO?!! How would I have the card number if I am trying report that it never arrived?!!! The number to call is hard to find, too. Then of course you  go through a long automated system and I think I had to do it a few times until I figured out how I could speak to a real person. The operators are in an call center the Philippines and obviously reading pre written answers off of a screen, so if you have an issue, good luck because they aren't much help. Insist on speaking to a supervisor.  After 30-45minutes of being on hold. More than once!  When I finally got through, they  wanted me to pay a $5 replacement card fee and $15  to have it sent priority mail. (I honestly can't remember the exact amount), but I actually had to get kind of an attitude with them because they do not make it easy for the customer! When I told them I absolutely refused to pay for their mistake, they finally agreed to waive all of the fees. But  the new card was STILL a few days late! AND they have NO TRACKING  on the card when they send it! So they have NO idea where your tax return is or when it will arrive, and neither do you. Unacceptable! I am very disappointed in Turbo Tax and Intuit. I never had these problems when they used NetSpend as their pre-paid card company. Anyway, the bottom line is, you will get your refund, but it takes a LOT of effort and persistence! Don't give up and don't let them give you the runaround. It's YOUR money! I really hope someone from the company reads this (doubtful) but I am considering filing a complaint with the BBB. We have to pay extra for direct deposit on this card and it is extremely unprofessional and unprepared to deal With customers. Sorry for the rant! I hope I helped provide some answers, at least a little.  

[chelrhea]

Having this problem  What number and how did you get an actual person?  I have not found any way to do this

[rrosemulligan]

I also didn't receive my card, and I had to contact turbo pre-paid and report it. It is a terrible site. Not at all user friendly and very poor business practices. I am actually trying to figure out who to contact to file a complaint. I implore turbo tax to go back to netspend. 

[zzgirlw]

Has anyone found a number to speak with a person regarding debit card. I have not received my card either. I will never use the debit card again.

[sysalpha]

Has anyone get to use any of their money yet? This is driving me crazy as well. Have not receive my card yet either. I report it lost and still waiting for the card. I track my card and it says I should receive it on the 15 of this month. We will see what happens that day. I know the last 4 digit of my card and my account number but still can not use my money unless the card is activated. Card that hasn't been sent yet. I tracked the card and it still says it's printing not yet been sent.

[chelrhea]

Call the number but instead of choosing the did not receive choice just go for option 1.  Only way I could get a human being.  I was very insistent and they fed exed the card out.  

[HeatherPLO]

To update: 

If you have not received your card, you will need to contact the Prepaid Card Customer Service first.  Their number is (888) 285-4169.  When it first asks your for your card number or your social security number, ignore it.  Then select Option 1 to report your card lost or stolen.  Continue to press 1 for lost or stolen and then it will ask you for your social security number or card number.  Enter your information then.  You should then be able to talk with someone to re-issue your card.  This will block the old card and re-issue a new card to be mailed to you. 

[TDoyle1983]

? For original poster***

When you received your card was it still loaded on there or did you get a paper check?

[AkinaLO]

@TDoyle1983 Your refund should be made available on the new Turbo Debit Card once you have canceled the other card.

To contact Customer Support for the Turbo Debit Card click the link below. 

Turbo Debit Card Contact Us