So I had one problem after another with this company. Very unorganized and not ready to deal with customers. I also did not receive my first card. First of all the app is a joke. It is not user friendly and made me very frustrated! You HAVE to download the app to try and check the status of your card, but you can't even register your account without your card number! HELLO?!! How would I have the card number if I am trying report that it never arrived?!!! The number to call is hard to find, too. Then of course you go through a long automated system and I think I had to do it a few times until I figured out how I could speak to a real person. The operators are in an call center the Philippines and obviously reading pre written answers off of a screen, so if you have an issue, good luck because they aren't much help. Insist on speaking to a supervisor. After 30-45minutes of being on hold. More than once! When I finally got through, they wanted me to pay a $5 replacement card fee and $15 to have it sent priority mail. (I honestly can't remember the exact amount), but I actually had to get kind of an attitude with them because they do not make it easy for the customer! When I told them I absolutely refused to pay for their mistake, they finally agreed to waive all of the fees. But the new card was STILL a few days late! AND they have NO TRACKING on the card when they send it! So they have NO idea where your tax return is or when it will arrive, and neither do you. Unacceptable! I am very disappointed in Turbo Tax and Intuit. I never had these problems when they used NetSpend as their pre-paid card company. Anyway, the bottom line is, you will get your refund, but it takes a LOT of effort and persistence! Don't give up and don't let them give you the runaround. It's YOUR money! I really hope someone from the company reads this (doubtful) but I am considering filing a complaint with the BBB. We have to pay extra for direct deposit on this card and it is extremely unprofessional and unprepared to deal With customers. Sorry for the rant! I hope I helped provide some answers, at least a little.
