If I receive a deposit from TPG Products Sbtpg LLC but it isn’t no where near my whole refund, am I getting that back? Or no?

[DoninGA]

@jdlambert1976 

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[DaveF1006]

To address this issue, I recommend the following steps:

1. Contact TurboTax Support:  Reach out to TurboTax's customer service here directly. Explain the situation and ask for clarification about the $21 fee. They should be able to provide details about the third-party involvement and whether a refund is possible.
2. Review Your Agreement: Check the terms and conditions or any agreements you signed during the filing process. Sometimes, these fees are mentioned in the fine print.