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pam36536
New Member

I was suppose to have my turbo tax fees taken out of my tax refund, which i still have not received but turbo tax took it out of my bank account and now im negative 25$$

 
2 Replies
xmasbaby0
Level 15

I was suppose to have my turbo tax fees taken out of my tax refund, which i still have not received but turbo tax took it out of my bank account and now im negative 25$$

TURBOTAX TOOK MONEY OUT OF MY  ACCOUNT

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mesquitebean
Level 15

I was suppose to have my turbo tax fees taken out of my tax refund, which i still have not received but turbo tax took it out of my bank account and now im negative 25$$

Did you incur any overdraft fee (non-sufficient funds fee) due to the TurboTax debit?   If so, you have some recourse for the NSF fee. 

TurboTax Support hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

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