Or do you see no evidence of the online returns at all in that account? If not, we can tell you how to look for multiple accounts.
Or did you already log into Online TurboTax with a browser and only saw 2016, 2017, and 2018?
You may not be seeing the earlier returns if they are in another account. If you don't find them in that account in Online TurboTax, we can tell you how to look for multiple accounts (User IDs).
If you prepared the 2014 and 2015 returns online and can't find them in your current account, then you
likely have multiple accounts (User IDs) without realizing it. This is one of the more common questions in
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
I'm assuming you used Online TurboTax all those years. If you prepared any returns in the desktop software (CD/download), they will not be in an online account.
If you used the account recovery tool and followed all the steps above, and can't find another account with your 2014 and 2015 returns, here's how to contact TurboTax Support for realtime assistance:
FAQ: What is the TurboTax phone number?
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