How were the 2014 and 2015 returns prepared--in online TurboTax or the desktop CD/download version? If prepared online, log in and at the Tax Home, go to the section "Your Tax Returns & Documents." Expand that section and choose each respective tax year. Do you find the returns? If so, what happens when you try to download/print? Does it ask you to pay?
Or do you see no evidence of the online returns at all in that account? If not, we can tell you how to look for multiple accounts.
