I cant track my refund, irs page says info does not match records.

[jimmyleeahojr]

I've attempted to track my refund but am unable to, due to my info not matching the irs records. My info is correct.

[Lisa995]

Youre only entering the federal refund amount, right?  Not the combination of fed and state together?

[mesquitebean]

Be sure to use what is showing on Line 20a of your actual return Form 1040.

[ieshamc23]

Same thing is happening to me

[mesquitebean]

See full answer below.

[jimmyleeahojr]

@Lisa995  that was my problem... I used the state and fed totalinstead of the Fed only... thank you for your help

[cherriesplz24]

I’ve done all this still says info doesn’t match

[mesquitebean]

@cherriesplz24    You said in another thread that you were previously able to see one bar.   If you were able to find your return with WMR previously, but it can't find your info now, then you can phone the IRS and ask them about your return.   If the IRS received your return and started processing it, they are the only one who will know what all they are doing with it and why you are no longer able to find it.

Here's how to maneuver through their phone tree to reach a live agent.

 IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

    Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
    Instead, press 2 for "personal income tax".
    Then press 1 for "form, tax history, or payment".  
    Then press 3 "for all other questions."
    Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

[cherriesplz24]

@epo39b I’ve already talked to someone and they said it’s nothing they can do until my 21 days are up this sucks

[svyoung2015]

Why is it that Turbo tax doesn't feel any Accountability seeing as though I used their services to "Securely" transmit my Return? I filed several weeks ago and got "Accepted" by both IRS & State but NO RECORD

[mesquitebean]

Are you sure your efiled return was accepted?  You can doublecheck with this tool:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

Be sure you wait at least 24 hours after acceptance before trying the WMR tool.

When using the IRS WMR tool, verify SSN and filing status are correct.

Look at your actual 2018 return to get the federal refund amount.  Be sure you are using what is displayed on your 1040, Line 20a for the Federal refund amount.

Use only the Federal refund amount.  Do not use any combined figure that contains the state refund.

And if you are paying your fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

[Sparmley1970]

The website at the irs is telling me the same thing. I enter my ss# and address and says it doesn’t match. There’s definitely a problem already with this portal. 

[sharon31]

I'm having the same problem it keep saying my information does not match their records 

[mesquitebean]

---

@sharon31 wrote:

I'm having the same problem it keep saying my information does not match their records 

---

First, if you filed by efile, and if you used Online TurboTax, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

[mesquitebean]

First, if you filed by efile, and if you used Online TurboTax, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

[LawrenceTwa]

Can't track