I’ve already paid turbo tax to prepare my 2018 taxes, how do I get turbo tax to efile them?

[Kat]

TurboTax Online for 2018 is now closed.  You can't e-file a prior-year return.  You must purchase and download the Desktop (CD/Download) version of TurboTax, prepare and sign your return, then mail it in.  The TurboTax FAQ I'm linking below explains:

How do I prepare a prior-year tax return? 

Here's a link to the TurboTax webpage where you can purchase 2018 software.

https://turbotax.intuit.com/personal-taxes/past-years-products/

I'm not sure what you're referring to when you say you already paid TurboTax to prepare your 2018 return.  When did you do that?  Please clarify and I'll see if I can help.

[VolvoGirl]

What did you pay for?  Did you pay last year for 2018 online version?  Or did you buy the Desktop program?

You can't efile a prior year return.  You have to print and mail it.

If you used the Online version.  How to finish a return you started online

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

[alaine]

i paid for 2018 to efile my tax i completed my taxes and efile them but they was rejected i don't know why, and i was not aware of it at the time.

[alaine]

can i get my refund?

[xmasbaby0]

Online tax preparation and e-filing for 2018 returns is now permanently closed.  You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

[cdejesus--20199]

i started 2018 return but did not complete/efile  it, paid for it, got  an extension. how do i complete it now?

[xmasbaby0]

@cdejesus--20199 

Online tax preparation and e-filing for 2018 returns is now permanently closed.  You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

[cdejesus--20199]

I paid the online version

[xmasbaby0]

@cdejesus--20199 Yes---so now you contact customer support.  They verify that you paid for the online software and then they give you a download of the desktop software.