turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

jpiggee19
New Member

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

 
5 Replies

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

TurboTax has a 100% Accurate Calculation guarantee.  However, this does not cover user error in providing tax data, user omission of tax data or user answering a question incorrectly causing the tax data to be incorrect.

 

See this TurboTax support FAQ for the Calculation guarantee - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-100-accurate...

jpiggee19
New Member

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

The error does not look to be my fault but an error on transfer of account information from investment account that pulls over automatically. I have tried to call TurboTax customer service to discuss but cannot get a real person. Any ideas on how best to connect with someone to discuss the matter?

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

@jpiggee19 There is no way for TurboTax to verify the accuracy of the data being imported.  That responsibility is for the financial institution and the user who imported the tax form.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

jpiggee19
New Member

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

Understood - but how can I talk to an actual person at TurboTax to discuss this.

I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

The links provided will get you to a live person at TurboTax.  Either through the toll free number or using the web sites.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing

Related Content

Manage cookies