I received a notification from IRS re: errors on my 2020 return and tax owed. Does TT guarantee accuracy? I have already paid the taxes but want TT to cover the penalty

[DoninGA]

TurboTax has a 100% Accurate Calculation guarantee.  However, this does not cover user error in providing tax data, user omission of tax data or user answering a question incorrectly causing the tax data to be incorrect.

See this TurboTax support FAQ for the Calculation guarantee - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-100-accurate...

[jpiggee19]

The error does not look to be my fault but an error on transfer of account information from investment account that pulls over automatically. I have tried to call TurboTax customer service to discuss but cannot get a real person. Any ideas on how best to connect with someone to discuss the matter?

[DoninGA]

@jpiggee19 There is no way for TurboTax to verify the accuracy of the data being imported.  That responsibility is for the financial institution and the user who imported the tax form.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[jpiggee19]

Understood - but how can I talk to an actual person at TurboTax to discuss this.

[DoninGA]

The links provided will get you to a live person at TurboTax.  Either through the toll free number or using the web sites.