I paid to receive my state and federal taxes together at the same time, I got federal but not state,so can I get a refund for paying and not receiving them together?

[jrj7472]

I paid extra for this service and didn't receive and still haven't received my state yet to this date!

[mesquitebean]

Sorry, there is no way to get Federal and state refunds together at the same time.  They come from 2 different tax agencies, each doing it's own thing on it's own timeline.   If they were to come on the same day, it would still be separate deposits and a wild coincidence.   You paid for something else.  We can tell you how to check your fees.  I'll post a followup comment about fees below.

Some states are fairly quick with refunds, while other states can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns.     Here are some things you should check:

First, you need to be sure your state return was successfully filed.   If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking at the Tax Home in your Online account.

Or did you choose to file by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.

The FAQ below tells how to check on a state refund and has a link for your state.  Then you'll see information for your state (which may include info on how long it takes in your state) and a link to go to your state's "Where's My Refund" tool.   Your state may also have a FAQ section at it's "Where's My Refund" site that tells how long to expect in your state.

Choose your state from the table in this FAQ:

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

[mesquitebean]

"I paid extra for this service and didn't receive and still haven't received my state yet to this date!"

As mentioned above, there's no way to get Federal and state refunds together.   So it's not yet clear what you paid for.  In addition to product fees, there are certain elected items you may have chosen.   Did you use any of these:

$25 to get the Federal refund deposit "up to 5 days early."

$40 ($45 for California) service  fee if you chose to pay the TurboTax product fees out of the Federal refund.

MAX Benefits ($40-45) audit protection, ID protection, etc.

To check your fees, open your return back up and in the left menu column go to Tax Tools, then subtab Tools, then in the tools window choose My Fees.

If you don't know how to open the return back up, at the Tax Home look for a link "Add a State."   That doesn't really add one, but opens the return.

Once your return is open don't make any changes in it if it's already been filed.  If you ever need to amend it, it has to start off exactly as originally filed.