But didn't say exactly what the trouble is.
How did you prepare the prior returns? In online TurboTax? If so, have you located them in your account? If so, when you try to print/download, does it say access is locked and asks you to pay?
Or were they prepared online, but you can't find them in your account?
Which tax year of CD Deluxe did you buy? 2018 or an earlier year? A 2018 Deluxe CD purchase qualifies to unlock prior online returns, but would require a call to Customer Support. We can tell you more when you answer all the questions above.
If the prior returns were prepared in desktop software, then you are the only one who could have saved a copy of them.
If the returns are locked when you find them, here's how to reach Support. You can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
If you prepared the prior returns online and can't find them when you look in the section "Your Tax Returns & Documents", then you
likely have multiple accounts (User IDs) without realizing it and
signed into the wrong one. This is one of the more common questions in
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.