I never received my turbo tax prepaid card in the mail

[DawnC]

It is the IRS that is not taking calls at this time.  Both TurboTax and TurboVisa support lines are open and are currently taking calls.  

Due to unprecedented traffic, the website and phone lines for the bank that issues Turbo Visa Debit Cards are experiencing delays and long wait times. We appreciate your patience.

Your refund is not sent until the IRS approves it.  When you track your refund at Where's My Refund? - what is the status?  

@kimmy1584

[kimmy1584]

No never

[kimmy1584]

You can not call that number it says they are not offering services at this time

[kimmy1584]

Absolutly nothing i will never use turbo tax again im having the same problem and no one will **bleep**ing answer or help

[JotikaT2]

As this is a public forum, we cannot assist you regarding your personal account.

Please see the following link for more information, including how to contact customer service, for additional assistance.

Info from TurboTax for Debit Card

[Amby3030]

I never received my card in mail and it’s not letting me ask for a new one with out card number 

[JotikaT2]

If you no longer have access to your Turbo Visa Debit Card, you have two options:

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

2) If you don’t know your account login information, call 888-285-4169 for assistance.

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

If calling, please be patient. It might take a number of attempts to get through.

[BillM223]

@Jquintero66

Did you have a question?

We do not provide support for the TurboTax Debit Card here on the Community. If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboDebitCard.com or call us toll-free at (888) 285-4169.

[Youngrockstar1]

It's been 10days and still I have not received my prepaid visa TurboTax card from the IRS, Green Dot Bank, or TurboTax,

[EbonyL122824]

@Youngrockstar1 Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). Think your card’s taking an unusually long time to arrive? Visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days. 

https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

[Cbowens97]

My card never came in mail ? I no longer stay at that address is there a way i can get a replacement card or if it hasnt been delivered to listed address can I change the delivery address

[DaraLO]

@Cbowens97 Yes, you can update the address on file, as well as have a new card sent to you.  Visit TurboDebitCard.com or call us toll-free at (888) 285-4169.

Reference:  When will I receive my Turbo® Visa® Debit Card?

[mayberrygail]

No you cam not reach anybody. I filed and on 2/4/21 they stated my card was mailed out. Tried to be patient and wait. Well my stimulus was also direct deposited to that account on 3/12/21. I still have not received a card as of that date and apparently the virtual temporary card is only goos for 15-30 days. I have called no resolution. I have chatted and you put your question in and it has you waiting for about 5-10 min the it says chat ended. Therefore you never get to anybody. Turbo Card and Green Dot bank are a []joke