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bqda89
New Member

I never got my refund for 2019 even though the federal and state returns were both accepted. When I visit IRS.gov to track my refund, it says they cannot provide any info

Did this happen to anyone else? I filed using Turbotax
4 Replies
xmasbaby0
Level 15

I never got my refund for 2019 even though the federal and state returns were both accepted. When I visit IRS.gov to track my refund, it says they cannot provide any info

There have been a lot of delays for 2019  federal refunds.  Did you mail your return or e-file?

 

If you mailed it:

 

MAILED RETURNS

 

 

 

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

 

The IRS refund site is only showing information about 2020 refunds now so it will not show anything about your 2019 refund.

 

 

Or......

 

 

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 

 TurboTax does not mail your tax return for you.

 

 

If your e-file was accepted:

 

 

The IRS refund site only displays information about 2020 refunds now, so you will not see any information there about your 2019 refund.

 

 

If you chose to have your fees deducted from your federal refund:

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

 

 

TAX ADVOCATE

 

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
DoninGA
Level 15

I never got my refund for 2019 even though the federal and state returns were both accepted. When I visit IRS.gov to track my refund, it says they cannot provide any info

The IRS website will not show your 2019 federal tax refund as it is set up for 2020 tax refunds only.

You will need to contact the IRS and speak with an agent for the status of your 2019 federal tax refund.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

SweetieJean
Level 15

I never got my refund for 2019 even though the federal and state returns were both accepted. When I visit IRS.gov to track my refund, it says they cannot provide any info

MaryM428
Level 10

I never got my refund for 2019 even though the federal and state returns were both accepted. When I visit IRS.gov to track my refund, it says they cannot provide any info

The IRS is behind on many refunds due to COVID.  You can contact them for information on your refund.

 

The best way to reach them:

 

Call them at 1-800-829-1040.  They are open Mon - Fri from 7:00 AM - 7:00 PM.  The best time to reach them is 8:00 AM.

 

Get to a live person fastest: Press 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2.




@SweetieJean

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