You'll need to sign in or create an account to connect with an expert.
I assume it's tax year 2017 based on your other thread.
Was your 2017 return prepared with Online TurboTax? If so, log in to your account and look in the section "Your Tax Returns & Documents." Choose tax year 2017, and look for a link to download/print the PDF. Do you find evidence of your return there OK, but when you try to download, does it ask you to pay? If it was prepared in Free Edition last year, access will be locked. If that's your situation, we can tell you how to pay to unlock your 2017 return. The method to unlock it depends on what all you have done with your 2018 return.
If you have found the 2017 return, but access is locked, please answer all of the following:
We can tell you how to unlock a prior return once you answer all 3 questions above.
There's also a free option if a return transcript will suit your purpose. You may be able to immediately download one at the IRS website if you qualify to open an IRS account there. Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript
The following steps are how to open up your filed 2018 return, upgrade it to PLUS, and pay 19.99 to unlock a 2017 return that was prepared in Free Edition.
NOTE: When you open your 2018 return back up, do not make any changes in it since it's already been filed.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
Your information was very helpful, however, I used a different email address to file the 2017 return and now cannot access it due to the account being deactivated. I have tried to recover that email account but have not been successful. Who would be the best person to help with that or the best number to call?
@rymah791 For assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
hollykoontz
New Member
Joleen-Kim
New Member
stine7738
New Member
PMD54
New Member
nicole-ann-sorel
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.