@khourispice
The following steps are how to open up your filed 2018 return, upgrade it to PLUS, and pay 19.99 to unlock a 2017 return that was prepared in Free Edition.
NOTE: When you open your 2018 return back up, do not make any changes in it since it's already been filed.
- Log in and go to "Your Tax Returns & Documents." Click that line or on the word SHOW to expand that section.
- Choose 2018 tax year.
- Click on "Add a State." (you don't really add one. That's just to open your return back up.)
- Once the return is open, then go to the left menu column and click on Upgrade.
- On the Upgrade screen choose PLUS. CAUTION: If PLUS is grayed out, that means you are already in PLUS. Do NOT upgrade any farther than PLUS, or you'll have problems.
- Once you are in PLUS, then you need to pay.
- In the left menu column click on TAX TOOLS, then PRINT CENTER.
- At the Print Center choose to "Print, save, view THIS YEAR's return." (Yes, you say "this year's" because you are paying for the 2018 return upgrade to unlock the 2017 return.) You don't actually have to print the 2018 return.
- It will then ask you to pay. If the Order Summary appears OK (PLUS at 19.99), then choose PAY NOW.
- You can pay by credit card or debit card (even though it only says "credit.") If it should offer you the choice of paying later out of the Federal refund, that cannot be done for this purpose. You have to choose PAY NOW.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
