I need to know where is my refund

[Nadine Darbi]

I checked the status of my federal return and the IRS say they refunded me to a bank MvB with a touring number and account number different than my account. How did that happen? Who can I call for help? IRS say I should call Turbo tax please help 

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

[rjs]

MVB Bank is the bank that provides the Credit Karma Money™ Spend account. You selected the option to receive your refund in a Credit Karma Money™ Spend account.

Getting to know Credit Karma Money™