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I need to know where is my refund

I checked the status of my federal return and the IRS say they refunded me to a bank MvB with a touring number and account number different than my account. How did that happen? Who can I call for help? IRS say I should call Turbo tax please help 

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2 Replies

I need to know where is my refund

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

 

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rjs
Level 15
Level 15

I need to know where is my refund

MVB Bank is the bank that provides the Credit Karma Money™ Spend account. You selected the option to receive your refund in a Credit Karma Money™ Spend account.


Getting to know Credit Karma Money™

 

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