I mistakenly ordered a wrong product and I will like to cancel my order

[mesquitebean]

This is mainly a user community forum.   For anything account-specific, you'd need to phone TurboTax Customer Support.

You can use the form at the link below to schedule a call back, or it may provide a number.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

https://support.turbotax.intuit.com/contact

[larrywarfield]

I wanted to order delux turbotax for 2019 taxes. the order was an upgrade for 2018. Not what I ordered

[DoninGA]

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@larrywarfield wrote:

I wanted to order delux turbotax for 2019 taxes. the order was an upgrade for 2018. Not what I ordered

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TurboTax does not and has not ever offered an upgrade for their software from one tax year to the next tax year.  Each tax year is a separate TurboTax program.

Go to this TurboTax website to purchase a CD or Download of the 2019 software - https://turbotax.intuit.com/personal-taxes/cd-download/

[VolvoGirl]

Just trying to understand.  What did you do?  Did you try to order from inside the 2018 program?  And end up buying a higher version for 2018 like Premier or Home & Business?

Yes you have to buy a full new program each year.

[mdickinson9x2]

I accidentally ordered the wrong software. I need to file taxes for 2018, but I ordered the windows version but I need the version for mac. Please assist.

[VolvoGirl]

Contact Customer Service

 (You need to pick the CD/Download program in the product drop down box.) 
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632