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TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
I AM BEING AUDITED
If you purchased Audit Defense:
https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
If you purchased Audit Defense from TurboTax before the tax return was filed then go to intuit.taxaudit.com and select Member Login (upper-right corner) or call (877) 829-9695 toll-free.
If you did not purchase Audit Defense then you can use the TurboTax Audit Support Center where you can get assistance in understanding the IRS notice you received and get steps on how to proceed. The Audit Support Center does NOT represent you before the IRS or contact the IRS on your behalf.
The Audit Support Center is open from 5am to 5pm Pacific time, Monday thru Friday.
Go to this TurboTax website for the Audit Support Center - https://support.turbotax.intuit.com/irs-notice/audit-support/
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