I just downloaded the 2014 tax software and my 2014 tax file. It will not open the tax file. I am trying to amend my return and I have followed the instructions.

[Rachel1]

I just downloaded the software and file for my 2013 taxes and it worked beautiful.  But the 2014 software and file will not open.  I get an error message telling me "The document "TurboTaxReturn.tax2014" has the wrong tax year or some other issue that prevents us from opening it.  Please make sure you have the right file and try again."

[Critter]

Make sure you have the .tax2014 file and not the PDF ... then if the 2014 return has a state return in it you must install the state program before it will open the 2014 tax file.

[Rachel1]

I am using the tax file, not the PDF.  I installed the state, and still not working.  :(  Again, I just did my 2013 amendment with the 2013 software.  But the 2014 and 2015 will not pick up the tax file stating that it's either the wrong year or an issue is preventing it from opening the file.  Makes no sense.  I am pretty savy with computers and I have spent almost 2 hours troubleshooting.  Seems like a software glitch.

[Critter]

Try uninstalling the reinstalling the program ... if that doesn't do it the contact support in the AM.

[mesquitebean]

You suddenly mentioned "2015" for the first time in your last comment above without any explanation.   Are you saying you are getting the same error with both the 2014 software and the *.tax2014 data file, and the 2015 software with the *.tax2015 data file?   Or were you referring to transferring the 2014 data file into the 2015 program?

In any case you can re-download the *.tax2014 data file to see if that makes any difference, in case it was corrupted during the first download.

[VolvoGirl]

What version did you use for 2014 in Online?  And what version did they give you for the Desktop program?  Because in 2014 you would have to use the same version or higher that you used Online.  Did you buy the 2014 Desktop program or did you call in and they gave you the download?

[Rachel1]

Yes, I am having the same issue with BOTH the 2014 and 2015 Software that I downloaded and the tax files that I also downloaded direct from TurboTax.  I called Customer Support and will attempt to try on my Windows computer instead of my MAC.  I also have also been told to call them if my computer still has issues and they will try to work with me direct on computer.   Thank you all for your assistance.  Will update you this evening when I am home to troubleshoot this further.

[Critter]

It may be best for you to talk in real time to TT Customer Support . They can even screen share with you if necessary to see what is going on.  
Here's how to be assigned a phone number to the proper department at TT Customer Support during the business hours shown below (it will not display when they are closed).

1) Go to https://support.turbotax.intuit.com/contact/
2) Choose the product platform you are using.
3)  Ask a question or keywords without quotes, and Submit.
4)  On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed). 

[Rachel1]

That you Critter#2.  I will surely do that this evening and see if we can find resolution.  Thank you for your help and guidance.  Will keep you posted on my progress.