I finished a 2015 tax return but can't find it in my TurboTax records/documents now that I filed a 2016 return.

[mesquitebean · Accepted solution]

Did you use Online TurboTax in 2015, but don't find a 2015 return in your 2015 Tax Timeline?   If so, then you likely have multiple accounts and signed into the wrong one.  If you used the desktop version for 2015 (CD/download), then it won't be in an online Tax Timeline.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[ElDuda]

I don't have multiple accounts - no problem there. I didn't officially file the 2015 return. I filled everything out, then had to wait for info from France as I live abroad.  So I was going to file both the 2015 and 2016 at the same time, but now I don't see the 2015 information anymore.

[mesquitebean]

So you went through all the steps above to look for multiple accounts?   It's one of the most common issues in this forum every day, and many people are surprised to find out they have multiple accounts.   

Did you follow all the steps above, including the last method to have it look you up by SSN?  If you've gone through everything above, including having it look you up by SSN, then the only way to find it is to phone TurboTax Support, and they should be able to find the right account.   This assumes you DID use Online TurboTax for 2015; if you used the CD/download version it will not be in an online account.

If the 2015 return wasn't completely finished, or if it needs any corrections, you would have to finish it in the desktop software (CD/download).   If you paid for 2015 product, then TurboTax Support should furnish you the download.   If it was completely finished and doesn't need any corrections, then you can print it from the PDF to mail.  The 2015 return can no longer be efiled.  It has to be printed, signed, and mailed.