turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

New Member

I filed with you people Sep. One and a half years and to date nothing why haven't y'all contacted me or sent my 1200 dollars?

I don't understand
4 Replies

I filed with you people Sep. One and a half years and to date nothing why haven't y'all contacted me or sent my 1200 dollars?

we don't understand your question.  if you are asking about a tax refund it doesn't come from Turbotax but from the IRS or state.  so please clarify. what do you mean by Sep.



I filed with you people Sep. One and a half years and to date nothing why haven't y'all contacted me or sent my 1200 dollars?

Are you asking about the refund for a 2020 tax return?   Your refund does not come from TurboTax; TurboTax never touches your refund.


TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.



There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?


If you mailed it:






If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.


When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 


TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.


The IRS refund site recently changed and is now showing information for 2020 returns as well as information for 2021 returns so you can check the IRS site.


You need your filing status, your Social Security number and the exact amount  (line 35a of your 2020 or 2021 Form 1040) of your federal refund to track your Federal refund:   







Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”


When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.


Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.


 TurboTax does not mail your tax return for you.



If your e-file was accepted:



If you chose to have your fees deducted from your federal refund:


Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 




To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.





At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.



Also see this article for more info on how the Taxpayer Advocate Service works::




**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I filed with you people Sep. One and a half years and to date nothing why haven't y'all contacted me or sent my 1200 dollars?

Did you efile?  Was it Accepted?  Maybe you didn't finish filing it or it Rejected.  When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?


Then when you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepte.d or Rejected your efile.  Check back though your emails if you have them.


You have to check with the IRS.  Did they send the refund?  Maybe they changed your refund.  1200 sounds like the first or second Stimulus payment.  Did you have 1200 on 1040 line 30?  What is your filing status?  The IRS might show the already sent you the Stimulus payment.  Double check your bank account.  Especially Jan & Feb 2021.  That was for the second Stimulus payment.  Line 30 was only if you didn't get the Stimulus payment or qualify for more.  Not the amount you already got.


EIP1 The first Stimulus payment was 1,200 for each spouse and 500 for each dependent under 17.  Came out in spring of 2020.


EIP2 The second Stimulus was 600 per person and dependents under 17. The 2nd stimulus checks started going out at the very end of December 2020 and continued into January/Feb 2021.


The first 2 Stimulus payments went on your 2020 return even if you got the second one in Jan/Feb 2021.  





I filed with you people Sep. One and a half years and to date nothing why haven't y'all contacted me or sent my 1200 dollars?

@masferia - did you check your transcript or the WMR tool? 


if the refund was exactly $1200 from the 2020 tax year, that sounds like the 1st stimulus payment.  


What is on Line 30 of form 1040? if it is $1200, the one of two things occured


1) you already received the 1st stimulus and are not eligible for the recovery rebate credit which is Line 30. you are eligible for one or the other but not both.  Check your bank records for the spring of 2020 and see of you have that deposit.  if so, that is why you have not received the refund/

2) if you are adamant that you did not receive the 1st stimulus payment and have no records of it, then what probably occured is that the IRS records indicate they sent it, but the dilemma is you do not have records of receipt.  In that case, you'll need to fill in and send in the 'tracer' form so that the US Treasury can figure out where the money went. 





message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies