Maybe you are in the wrong account.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
Account Recovery
And....no matter what you are seeing online.....you know that the return was filed and that the refund was sent. TurboTax never gets updated by the IRS and never knows if a refund was issued.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**