I cannot find my old card from turbo tax I need to know how I can cancel it and get a new one for my stimulus check . Please help me !

[ColeenD3]

Turbo Card and Stimulus Deposits - What you need to know

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account.  These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.

We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards.  However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018.  If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

• I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do.  If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
• I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly.  We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.

[inatreehouse]

They won't help you. TurboTax does not offer customer service or a general phone number for customers. I recommend using another tax prep service next year.

[CatinaT1]

For the majority of prepaid debit card holders there is nothing more to do as the stimulus payment will be deposited to their account. If your customer no longer has access to their debit card, we encourage them to visit https://turbodebitcard.intuit.com for assistance by logging in to their account, or using the Self Help available.

[alythomas215]

I do not have my old card, and don't know my login information. When I click forgot password, it asks for the card number that i no longer have to prove my identity. If i don't have a login or the old card what can i do? I've tried calling customer service several times and have yet to be transferred to a real person.

[JohnB5677]

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax mobile app  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax CD/Download software  If you still require assistance,

you can contact us at (800) 446-8848.