I cannot access my desktop Turbotax software for 2024 and previous years.

[ablesning]

I cannot access my Turbotax software from my desktop. Please help as I need to verify some entries from 2024 return. 

[mesquitebean]

What happens?   When you launch the 2024 desktop software, does it ask you for the 2024 license activation code?   If so, do you have it?

[ablesning]

I clicked on the Turbo Tax icon then an update prompt popped up. I click update but system did not download update. Nothing followed after.

[mesquitebean]

I assume you're using the Windows version.  Are you up to date with the Windows updates?    You also mentioned "previous years."  Is the same thing happening when you try to launch other years like 2023 from a desktop TurboTax icon?

I don't know what's causing it, but here's how I would initially attack the problem if it were me.

I'd restart the computer and launch TurboTax again.   Is there still a problem?

If so,  I'd right click on the TurboTax shortcut icon, and then select Properties, then Compatibility tab, and choose "Run as Administrator."

If it continues to happen, you can wait to see if anyone else has a suggestion in this forum, or we can tell you how to phone TurboTax Support.

"I need to verify some entries from my 2024 return."

Since you are trying to open the software, does that mean you don't have a 2024 PDF?   If you have saved a PDF, then the software is not necessary to view the return.

[ablesning]

I can access the 2024 Turbo Tax App now. I had to re-install the application and I will do the same with previous years as need arises. Thank you for your assistance.

[Bunn55R1173]

All I can find is a short cut, no data files (2024 Bunn L Form 1040))

[mesquitebean]

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@Bunn55R1173 wrote:

All I can find is a short cut, no data files (2024 Bunn L Form 1040))

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That's not much to go on, so without more info about your issue, here's some info in general on finding a *.tax2024 data file.

If you are using Windows the default location for the tax data files is the Documents\TurboTax folder. So look there first.   Then, if necessary, perform a wildcard search on your entire system for any files ending in *.tax2024 and also look in the Recycle Bin and any external backup storage you have.

If you have more than 1 Windows user account on your computer such as a separate Admin account, log into each one to perform the searches inside each one.   A couple of forum users have said their *.taxYYYY data file ended up in One Drive.

[Janierios60]

I see my name of the file but when I click

on it It comes up for a second and then goes away

[Janierios60]

yes one time but I don't have it any more. can you help me find it.

[CatinaT1]

Please refer to this help article for guidance on locating your .tax2024 tax file.  If you are using TurboTax Desktop, it will be saved on your computer drive.  

[parlier-1]

I cannot access my 2024 tax return saved on my computer. When I click on the file to open it, Turbotax tries to activate 2024 Turbotax and wants my license code which I cannot find. I am able to open 2023 and previous years' returns.

[mesquitebean]

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@parlier-1 wrote:

I cannot access my 2024 tax return saved on my computer. When I click on the file to open it, Turbotax tries to activate 2024 Turbotax and wants my license code which I cannot find. I am able to open 2023 and previous years' returns.

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See if you can get your license code from your online Intuit Account.  It has to be the same online account which is registered to your desktop 2024 product.    Log in to Online TurboTax and in the left menu column scroll way down to the tab Intuit Account.   In the account settings go to the left menu column and choose the tab Products & Billing.   On the Products page scroll down to find the 2024 product, and you will likely be able to get the license code there.    If you see no evidence at all of the 2024 desktop product in that account, we can tell you how to look for multiple accounts.