I called 888 285-4169 to ask about my card I never received after the system asked for my social, birthday and zip it ask for the last four digits of a card I don't have!

[Vakruz33]

What did you do to get it resolved? 

[DaraLO]

@Vakruz33 Try these steps to reach a live representative when you call.

[Naomi232425]

In the 2017-2018 taxes I filled the taxes using the turbo tax application. I received my refund from the state of Massachusetts and the state of Pennsylvania. I never received the card with my federal refund. For the following year of taxes I did not fill it by turbo tax fearing that the same thing would happen to me. This year 2020 I have filled them again with turbo tax, hoping that they will return the money from the 2017-2018 taxes.

[mimirod]

 I got a new card

[mimirod]

@Naomi232425   Are you reaching out to customer service

[sweetto]

Dupute

[Docsden123]

Replacement card

[KatrinaLO]

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s