turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I accidentally added Premium, then realized I do not need it and now cannot switch back to Deluxe.

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies
JohnB5677
Expert Alumni

I accidentally added Premium, then realized I do not need it and now cannot switch back to Deluxe.

For installation and software and billing issues you can contact the TurboTax Support Phone Number

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I accidentally added Premium, then realized I do not need it and now cannot switch back to Deluxe.

@ razi-asaduddin 

Did you upgrade from Deluxe and ended up in the Premium Edition?  If so, did you try the steps in this FAQ to downgrade?   If so, where is the roadblock?

 

FAQ:  How do I downgrade to a different TurboTax Online product?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

 

Or do you mean you added "Premium Services"; i.e., are you a California filer who chose to pay your TurboTax product fees out of your Federal refund?    If so, in California that payment option adds Premium Services.   If that's what you mean, we can tell you how to remove that payment method and pay upfront with credit/debit card.

I accidentally added Premium, then realized I do not need it and now cannot switch back to Deluxe.

Those steps did not work. It will only let me downgrade to FREE, but I want to go back to Deluxe.

@mesquitebean 

I accidentally added Premium, then realized I do not need it and now cannot switch back to Deluxe.


@razi-asaduddin wrote:

Those steps did not work. It will only let me downgrade to FREE, but I want to go back to Deluxe.


I don't know why it won't let you.   In any case, if you wish, you can try downgrading to Free Edition and then upgrade that to Deluxe.   Or, as mentioned in that FAQ, you can use "Clear and Start over" and choose Deluxe from square one, but you have to re-enter everything.   Be aware that Online Deluxe cannot handle Schedule D (capital gains/losses from stocks/bonds/mutual funds, etc.), Schedule E (rental/royalty income), Schedule C (self-employed business), and cannot enter a K-1.

 

Or you can phone TurboTax Support for guidance.  Support hours are 5AM-9PM Pacific, every day this time of year.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question