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r_1
Level 3

How to FORCE TT Business to ALLOW State efile with the persistent "If [CapitalGainNetIncome] is greater than zero, then a binary attachment with the file name beginning with 'ScheduleD' must be present." bogus error?

"If [CapitalGainNetIncome] is greater than zero, then a binary attachment with the file name beginning with 'ScheduleD' must be present."

(Yes, the Schedule D is attached, and it has been named ScheduleD.pdf to comply with the Intuit required file naming convention. I also tried naming it "Schedule D.pdf" (with a space between the e and d).)

 

and its companion error message (that it gets to after it goes into after the initially rejected efile retransmit fails again within TT, when it goes into a loop through all the forms none showing any errors or any action needed, only to go to transmit again, and then fail again, in a forever loop)

 

"HI Corporation Information Worksheet: Name - One or more attached PDF file(s) have the type 'Other'. Remove thoese or change them to a different type."

(No, there are no attachment files with type other. There are two required attachments, and the type for both is clearly accurate: "8453 Signature Document:IRS8453" for the one for the federal return (which was transmitted & accepted, so is already fine) and "Schedule D" for the one for the state return, as clearly shown when clicking on Attachments.)

 

Intuit phone tech support are, of course, utterly clueless and have no idea what is going on (where do they get these people? do they even know how to use a computer and have they ever even seen what the Intuit software is like? all they know to say is reboot, clear cookies and cache, remove pop-up blockers, when none of that applies to Intuit TT Business desktop software.) 

 

As there is no way to open a support ticket online (by phone it's pointless, no one on the other end even has a clue of what I am talking about, and TT business has no screen share option, so there is no way to show it; only way to do this is to copy and paste in the actual errors and upload screenshots, but of course to do that need an ability to open a normal tech support ticket, that Intuit unbelievably doesn't have), am posting this here.

 

Intuit: this is clearly a bug, as we've established that you do not do any QA. Please kindly release an urgent patch/fix to allow the filing of state (State of Hawaii here specifically, not sure what other states are so affected) C corp tax returns online. (The latest update for the state is 2025-01-15, and https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotaxbusiness_hi_windows_corp.ht... still lists Schedule D as unsupported for e-file. It needs to be corrected to supported and a patch released to enable e-file for simple business state tax filings.)

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