How to fix error on Louisiana return. Error check says I have to select a box or change amount to zero but the amount box is grayed out.

[t0xicwast3]

Military return where work and residence both in Louisiana. I was not on orders for greater than 120 days outside of Louisiana. Therefore none of my income is exempt but I cannot put zero since the box is grayed out. There’s other guided option to change nor manual option to change.

[DMarkM1]

You should recheck your entries.  Assuming you had an active duty military pay W2 and your home of record is LA and you were stationed in LA below are the correct entries.

1. Federal "Wages & Income"
2. "Edit" W2 for military pay
3. Verify form information
4. On the "Uncommon Situations" page select "Active Military Pay"
5. "Continue"/Complete the "Income" interview
6. "Prepare State"
7. "Edit" LA state interview
8. "Update" the "Adjustments" section
9. Check LA Home of Record
10. Check "I served on Active Duty Orders"
11. Do Not check "Served over 120 Days outside of LA"
12. Continue the "Adjustments" interview
13. Done with LA 
14. Continue Review

[t0xicwast3]

I did select “Active Duty Pay” but no option i

for military orders is available under Adjustments. It does come up during the error check. I do not select the option for 120 days outside of LA. It does not offer me the option to change the dollar amount to zero even though the instructions state to do so.  

[DMarkM1]

The "I have military orders" box should also be checked.  If the error persists, it looks like you are using a mobile application; try using a browser instead and sign in to your account there.  Go through the LA "Adjustments" interview and make the selections there.

[t0xicwast3]

I selected “I have military orders” and went through it again with same result. I cannot change the amount to zero. I tried it on the desktop with same result. I did the ENTIRE interview on the desktop with the same result.  What specific option or page do I need to go to change the amount t to zero? 

[DMarkM1]

If you are in a desktop product switch to "Forms Mode" (top right of page).  On the left hand side look for the "Louisiana Individual" section.  Find/select the "Info Wks" and scroll down to the "Military personnel filing a LA resident return" section. There you can select the appropriate boxes and enter "0" (zero) in the exempt amount box.

If you are in an online product sign out and clear your browser cache. Here is a link for assistance if needed. Sign back in and "Edit" your LA state interview and "Edit" the "Adjustments" section where you can answer the questions and enter/verify the amount. 

If these solutions do not work and this is ok with you so that we can research a bit more, please send us a “diagnostic” file that has your “numbers” but not your personal information; it would help.  If you would like to do this, here are the instructions: 

TurboTax Online:

Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools.
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent.
4. You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
5. Reply to this thread with your Token number and your state. This will allow us to open a copy of your return without seeing any personal information.

TurboTax CD/Download:

If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

1. Click on Online in the top left menu of TurboTax CD/Download for Windows
2. Select 'Send Tax File to Agent'
3. Write down or send an image of your token number and state then place in this issue.
4. We can then review your exact scenario for a solution.
5. Please also tell us any states included in the return. This is necessary for us to view the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.