Exactly! We need to start reporting stuff like this. Companies that abuse customers trust and refuse to adequately inform us when problems like this occur need to be held accountable. There is no reason why, especially when it comes to money, that we were not updated formally that we may experience delays in receiving our refunds due to whatever reason that our partner TPG is having. Just a formal email explaining the situation would’ve been enough for most people and saved a lot of headaches. Instead choosing to not fully explain the situation and to only reply with the same generic messages repeatedly to people seeking answers makes everything worse. It infuriates us and we deserve more respect than that as paying customers. This is definitely not how you keep customers. If anyone would like to report them, go to the IRS website and fill out form 14157 & 14157-A.
Also to all the turbo tax professionals that saw all these comments and replied with the same generic message every time. That is not customer service. That is just annoying and at best you just made the situation worse. It would’ve been better if you just didn’t respond in the first place. Especially if you were not going to provide useful information other phone numbers….
*only made this account just to post this because I was having a hard time finding out anything. Thank you to everyone on this for providing any info that you can. Community at its finest
